Return PolicyReturn Policy

Escape Central

We offer a 3-day return window, meaning you have 3 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

In the same condition as received
Unused and unworn
In its original packaging with all tags attached
Accompanied by proof of purchase (receipt or order confirmation)

To begin a return, please contact us at Sales.escapecentral@gmail.com
Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item. Return shipping costs are the responsibility of the customer unless the item is faulty.

Damages & Issues

Please check your order upon arrival. If your item is:

Faulty or damaged
Incorrect
Missing parts

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

Costumes
Wigs
Contact lenses
Makeup and cosmetics
Tights, stockings, and underwear
Piercings and body jewellery
Masks
Aerosol products (e.g. sprays)

We also do not accept returns on any items that may pose a health or safety risk once opened.

Sale items and gift cards are non-refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, provided the item is unused, in original condition, and includes proof of purchase.